Well, what a muddle the transport system here has got into. Found most of our shipments to customers, apart from the one sent via a massive company, whose 20,000 employees or whatever they have, appeared unable to advise me that they had lost my consignment – and still have not found it nearly 2 weeks after a 1-day service was booked. Makes me think of the maxim of not running away from problems and admitting mistakes. Funny that our biggest supplier is most guilty of both of these traits.
Last week was fraught indeed – I ended up driving stock down to one of my Licensees at a consumer show in the centre of Newcastle, as the Courier used couldn’t even make it to the warehouses. Given that I had more to lose than they, did, I managed not only to collect from two unreachable warehouses but travelled through Scotland to Newcastle, and then on to The Lake District for anther delivery. In commercial terms it might not really make sense, but I couldn’t let my customers down when I knew I could sort it out myself.
Pity my suppliers didn’t have the same view.
What would you have done? I’d like to know your opinion.
On the Internet front, all I have manged to do is get used to looking at Keyword Spy and Google Trends. It is amazing to have these tools available and mostly for free – these type of products are usually in two forms – a free standard one and a version with more features that you pay for. I use ‘Log Me In’ for remote PC access. I am actually using it now while writing this on a Netbook PC logged on to my home PC located in my office. The Log Me In program I use includes remote printing, which is what I want and pay for. The standard version doesn’t have this feature and is free. For me, the extra functionality is worth the cost of @ $40 per annum.
More fun and games next week – keep warm – all the best.
Roy Lewis